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IRIS S
The Service outlet is truly excellent. The service is wonderful, and the results stellar. I recommend the Service Outlet to everyone. My Acura is in great condition. I will return.

DIANE W
We love The Service Outlet. My husband and I take our Honda and Yoyota there. Clean, professional and no monkey business. Prices are fair and they have a shuttle. Very polite staff and knowledges.

DIANE W
Perfect first experience. Professional employees, nice environment and fairly priced. I will definitely go back.

HARRISON P
They are great at providing service for my Toyota Highlander. They have my utmost confidence and trust. Mary and Harry

BOB/JANET F
Great job as usual.

ANA L
Excellent service in all respects: I was able to get an appointment quickly, the work was done professionally, and the shuttle service was a godsend.

JANET R
I always receive excellent service.

CAROL B
Always thorough and reliable at fair prices.

BARBARA R
Very knowledgeable technicians who are courteous and answer all questions

JULIE C
William Cheng is an outstanding rep! He's knowledgeable, thorough, trustworthy, and patient. He also troubleshoots simple problems for free. I've been a customer for years and WIlliam is a big reason why. I

IMELDA & BLAISE L
Coming here for 10 years. Always been a pleasure. Haven't had any bad interactions yet.

KNUD G
Almost identical price to Acura dealership. Wish it was a little better deal. Everything was great. Very friendly and helpful service managers, in particular William.

KATHLEEN E
Always do a great job. Been going here for years!

NED H
As always, great service and labor.

DAVID G
William was super. I had to have major work done requiring removal of the engine and transmission. Mark did the work, fixed oil leak and replaced the water pump, just in case. Follow up was great. I have been a customer for about 4 years.

JOHN S
You need to discuss with your shuttle driver about his driving. Trying to avoid stop lights by using neighborhoods streets is a bad idea. The vehicle is a billboard for your company!!

ED C
William and team did a great job for me.

IRIS S
Thank you for your personalized assistance. I'll be back.

MICHAEL H
It was great. The guy helped me with a deal on wipers when we brought in coupon.

ALICE G
My "check system light" came on and the Service Outlet looked at my car on two separate occasions, correctly diagnosed the problem, and did not even charge me. Even though they suspected it was an issue they could not take care of (tire sensors), they still took the time to confirm the diagnosis.-great customer service!

CAROL S
always competent service

JANE B
Excellent service!

PHIL/KAREN L
Always look forward to seeing William Cheng and company!

ELIZABETH G
All good, except you sent text messages to my husband's phone # instead of mine, so I didn't receive some of the communications intended for me.

NINA P
William is very accommodating and communicative, and the work is done efficiently and priced reasonably!

IRWIN J
William always provides great service for our Toyota.

KRISTINE-JIM T
Quick diagnosis and finished the same day. Thank you.

CARLTON W
All good....Thx!

CHERYL R
Always do a nice job.

KENNY W
Quick, friendly, good value.

RHONDA S
Wonderful experience and knowledgeable staff. Very happy.

STEVEN M
Always excellent service !!!!

MICHAEL L
My sister has been going here for years and now I understand why--friendly customer service from when you step into the door to when you get your car back. They're informative and suggestive when it comes to any minor repairs. They don't have the sketchy sales person feel is what I'm trying to get at. Will definitely bring my Toyota back here.

THOMAS C
So far it's about trust and at this point I'm trusting that the service was warrented.

JULIA/CHARLES B
It was nice that we got the coupon discount even though I left the coupon home. :)

RHONDA C
William was awesome, as usual!

RODRIGO M
Great service! Walter behind the counter still gave me the service discount even though I left my coupon at home, and he was courteous and respectful. Caesar is always pleasant to speak with on my ride home. Thank you for quality people!

Anonymous
Always professional, always up front with work to be performed and costs involved, Convenient, timely work without delays.

MELANIE K
My 11 year old Toyota drives like a brand new car after the repairs. Thanks.

JANE B
Friendly crew...great service!

REVOLA A
They did an exceptional job on my car, I've already recommended them to a friend. This is now my go-to repair/service location. Thank you William and Cesar for a great experience.

BRIAN R
Im a loyal customer and am always completely satisfied taking my Lexus here.

JESSE C
Very honest and helpful

STEVEN M
Always first class service !!!!

MARTY B
Always terrific service and a friendly atmosphere

REVOLA A
Great customer service, very pleased with the work. I will return and recommend Service Outlet to all my friends.

STEVE L
short wait, below estimate, car is fine....

THOM M
Very reliable, good service and honest.

JUDY N
Problem with a sensor was solved by a cleaning rather than a new sensor for a $700 savings. Thanks!

NANCY H
Very good service, and I appreciate the shuttle service.

DARREN C
Great job

Anonymous
Associate gave good answer to my question re. unplugging a bathroom faucet.

ROY E
Provided excellent service for over 15 years.

DALE A
I have been bringing my Lexus ES 300 to the Service Outlet since my car was new - in 1997, about 150,000 miles ago. Since that time, I have never had a problem with my car and have always been treated well by the folks at the Service Outlet. For that reason, I will continue to bring my car here, even though I have since moved far from Lafayette. Thank you so much for the great work!

ALICE G
Thank you for your excellent service, and discount coupons. It helps a lot!

LAURA L
Great job- very effeciency.

EDWIN M
Will and continue to take our Honda and Acura to them

RICHARD M
You folks came highly recommended to me by family and friends. My last visit was my 4th one. I had a burned out passenger side headlight, or so I thought. The problem turned out to be more complex, and the solution cost nearly $1,000. The aspect that bothered me was that apparently the problem can be averted by replacing the bulb. This solution would prevent the drivers side from costing me another 1,000 down the line. Yet I was the one who suggested that avenue of prevention, not the mechanic. Strange.

RITA M
I have been a customer for over ten years and I have always been very happy with the service I have received.

SUNG L
This is THE place for service. Excellent people. Awesome price. Why would you pay hundreds more for "free" car wash and a bottle of water at dealership?

KLAUS H
Excellent, very prompt and very Honest Service!!!

JAMES M
Waited for car while oil change was taking place. Work was done promptly. Front desk person was friendly.

MEGAN D
Appreciate the service I get - as a single woman feel I am not being taken advantage of. Ed has always be helpful and friendly. The driver, (forget his name) is a very nice person too!! Thank you.

MONIQUE P
They always give great customer service

ROBERT & NANCY S
Always great! Thanks!

JUDY N
Brought my trick in for an oil change, fix a light bulb and to deal with a loud squeak in the suspension. Either I did a poor job of describing the squeak or they didn't look very hard. Said the old belts were squeaking so replaced those ($230). Picked up the truck, bounced the rear end and the squeak was as loud as ever ( would drive us crazy anytime a passenger rode in the vehicle). William got a can of WD40 and fixed it in less than a minute. Not sure I would have sprung for the new belts at this time (although they probably were needed) if the squeak was fixed initially.

BARBARA R
Very knowledgable service technician and I had full confidence in their ability to diagnose what was wrong with my car - they did a perfect job! And didn't replace anything that was not necessary at this visit which I greatly appreciated!

STEVEN M
Best around !!!

TOM W 
Skarland and William always take good care of your, and are mindful of the customer's budget. Also thanks to Cesar for making the shuttle enjoyable as well as efficient and convenient.

CLAIR W
As always, timely, efficient, clean, and informative and professional

CINDY T
Excellent service as always! I am a loyal customer and will continue to come back! Yes! I will recommend you to my friends!

JACKIE M
I like that they're quick to drive me home after drop off.

HERBERT L
VERY PLEASED

KAY O
I've always been more than satisfied with the service and the knowledgeable staff. I recommend the service to my friends whenever I get a chance.

IRENE J
I was in and out for an oil change in no time flat.

JULIE P
I have always had a positive experience with the Service Outlet on Mt. Diablo Bvld. in Lafayette. The staff are both friendly and responsive. Quick turn-around on the service. The driver, Caesar, remembers my name, where I live and is delightful to talk during the ride home or back to get my car. All in all, always a very positive experiernce.

DIRK N
Mark is the best mechanic around and always takes care of all of our cars. William is excellent in setting up the appointment.

CRAIG E
Always love how well we are treated, the attention to detail and the information provided

MIKE G
You service two of my cars and have done so for years so I think that says it all

GARY S
Once again, everything was taken care of promptly, professionally, and at a very reasonable price!

JENE T
I always had excellent service.

GAYLE M
I love this place. They go above and beyond!!!

BRIAN R
Great service and friendly staff

ELLEN H
We have two cars that are serviced by the Service Outlet and have been very satisfied. We would recommend them.

DEWEY H
A transmission replacement was diagnosed and justified, cost estimate generated and parts located the same day, parts arrived when expected and the car was returned to me on the day promised at the original estimated competitive cost. For a major repair, the process was painless.

MANNY A
Keep up the good work....

BILL H
I would like to get and estimate from you for replacing all 4 sensors on my tires as recommended by Big O. Thanks

JULIE P
I have and will continue to recommend the Service Outlet in Lafayette to friends.

BOB R
I always get great service here!! Thank you

FRANK & ALTA F
 Very helpful, straight-forward, and honest service reps. The shuttle service is a great feature and very convenient.

JULIE P
Just had a 90,000 mile service done at Service Outlet in Lafayette. William Chang, as always, very helpful. Five stars for customer service and car service!

SHERI M
I am always thankful and very pleased with the exceptional service I receive. Thanks!!!!

DIANE M
My car always drives better after it has had care from you. Thanks,

RUTH/RALPH W
Always excellent service

SHERMAN L
I come back to The Service Outlet for my Hondas because of the quality service and, most importantly, I feel that I am treated fairly. My biggest complaint about other service shops is that I often feel as though I am being ripped off. I never feel that way about The Service Outlet.

MIMI B
I almost don't want to share how great they are. Always the best service I have ever received!

BRIAN R
Great service and friendly staff. Excited to have discovered the service outlet.

STEVEN M
Excellent service and staff

TOM W
Staff is knowledgeable, friendly and efficient. Problems are diagnosed quickly and accurately, and repairs are made correctly. I have complete confidence in the shop. Thanks to William & Skarland for their great service.

GRANT L
My mother's Element needed new bushings. Your team worked hard to unfreeze the tie rod ends and saved us hundreds of dollars. Thank you for making the extra effort. We will be loyal customers. I wish worked on subarus.

MARK O
Honda now has 234,000 miles thanks to Service Outlet! thanks......Mark Orders

TOM D
Last two services: clear explanation of what to expect at the outset; no variation from the estimate; quick service; reasonable price.

MARTA C
I appreciate how prompt you were in figuring out what the problem was and fixing it in a timely manor.

TERRY N
Best place around to get our cars fixed. Great staff. William, Skarland and Cesar are great to work with.

DARIA P
Location of problem found and corrected/planning an extended cross country drive so had everything check. Timely manner and very reasonable charge. Also provided on time shuttle service with my children in tow

STANLEY S
Oil change done on time and shuttle to/from home perfectly done, with telephone communication.

DAVE A
Thanks for your flexibility, rides to and from work and attentive communication and follow-up.

JOE H
Friendly and efficient,fast service. So glad to have you servicing our car.

RON W
maintenance performed promptly and completely. All issues explained when I pickd up the car.

KATHRYN W
You were able to figure out why my car intermittently wouldn't start. I'm always happy with your service.

JOHN S
I appreciate being able to return home during service

GRACE L
Wonderful service and quality work. Very convenient for working people. Great Job!

BILL H
I just went by out of curiosity and met Skarlan who I knew from WC Honda days and since I am also a Toyota Tacoma owner thought I would try you guy out instead of the big Toyota dealer whom I have done business with in the past. I believe I will be a returning customer.

DAN S
A great experience, as always. Thanks!

TERRY N
The people working there who interface with the public are wonderful. Skarland, William and Cesar are all terrific, knowledgeable, friendly.

Anonymous
Got my vehicles in quickly, saved over $150 over dealer's quote, and didn't charge me for diagnostics. I've been very happy with the service here for years.

TERRY N
The customer service staff, Skarland, William and Cesar are wonderful! Very friendly, trustworthy and professional. They are why we only use S.O for our cars.

CHRIS S
Very friendly, professional service. Honest and performed in a timely fashion. Highly recommended!

JANE B
Very friendly...quick oil change.

CHRISTINE D
wonderful service-thank you!

NED H
Thanks again for superior service!

Anonymous
Been taking my cards to Service Outlet for years and been very pleased. Wiliam Cheng, the service rep., is great to work with! He has even helped repair minors things on his own as a courtesy. He's honest, knowledgeable, and reliable.

KATHRYN W
Love you guys.

CHARLES B
Excellent service. I come from Montclair in the East Bay just to have you do my work.

CAROL S
efficiently handled

CHRIS L
Honda Outlet has been servicing my Accord for many years and I am always pleased with the reliable work, the helpful advice, the convenient appointment scheduling and of course,the door-to-door limo service for the longer maintenance jobs. Thanks for this chance to say that you are the BEST! Regards, Cristina Logan

RICHARD M
Coincidentally, today I received my Spring 2014 issue of Bay Area Consumers' Checkbook, and one of the articles had to do with auto repair shops. I recently quit taking (my 4th) Acura to the Concord dealership and took it to you folks for the first time. I have to agree with all the high marks you got in the ratings. I gave you 5 stars below. Keep up the good work. Richard Mezzavilla Walnut Creek

KITTY J
The Service Outlet is professional, efficient and very courteous. I felt they had my best interests at heart and did not try to "shine me on" at all. Everything was very straightforward. I highly recommend them.

RHONDA C
Although I am a new customer at The Service Outlet, I am so pleased with the service I have received so far. William is extremely helpful, honest, and a complete pleasure to bring my car to. I literally will never go anywhere else.

DAVID S
Service excellent as usual. Dave

Anonymous
Staff was friendly, knowledgeable, and very outgoing as usual. We are always very happy with their service. The reason for three stars is because the shuttle driver could use some refinement. He may have just been having a bad day, but still made the car rides a little awkward.

KEN C
Thanks again for the free oil change. I'll likely give you a try in the future for $ next time.

Anonymous
Great job servicing my car, helpful shuttle option, easy to work with.

Anonymous
The service was outstanding. William and Skarland were incredibly helpful & supportive in scheduling my car for immediate service the next day for both the desperately needed repair as well as a major service as suggested by the manufacturer given the car's level of mileage. The car maintenance staff even stayed late the evening of to start the repairs so it could be available the next morning. When I picked up my car, William and Skarland were very clear in their description of the work and patient with my several questions. I cannot thank the Service Outlet team enough for the quality service, attention AND most of all...my car is running smoothly again

PAUL M
First time customer and received the first time Service Outlet customer service/repair perks. So far so good on the brake job...Would definitely consider coming back again because it's conveniently located from my office. Service desk representatives extremely helpful and courteous. Repair was prompt and on-time per rep's estimate. Thanks again.

GARY S
William is always an excellent, professional and courteous service advisor. The work always gets done on time and correctly.

JANE B
Honest, fast and friendly.

MARTA C
Speedy efficient service Scarland is awesome.

JEANNE P
Quick and honest.

REBECCA M
Just there for an oil change. Think Caesar is a gem!

DIRK N
Bronge is the best mechanic in Contra Costa County.

DANA P
Great, quick service. They don't try to sell you on unneeded service.

TED B
I have always been very pleased with your service. Everyone is pleasant and the service is excellent and fast.

GARY L
We greatly appreciated your quick, competent and friendly service in the face of a couple of urgent last-minute issues a day ahead of a scheduled road trip. Thanks!

ROBIN F
Very friendly and professional, also convenient.

JEANNE P
Quick and honest.

LEV S
Very pleasant to meet experienced staff. In and out in promised time. Will do it again for any other services.

JOSEPH B
Prompt and thorough. I will be back. Thanks!

STEVEN M
Excellent, professional service center

NANCY H
I really appreciate the quality service. I also appreciate the shuttle service so I can leave my car for the day.

CHERYL R
Great service

JAMES M
Work done within time guidelines. Ever

DENNIS F
Your estimate was lower than Lexus . You provided a rental car and the work was done when you said it would

KATHRYN W
Always great!

TOM K
On time, per estimate and knowledgable staff.

LYNN H
Easy shuttle service and friendly- reception. Car was done when promised! Love this local Lafayette business!

NED H
Always great service!

MATTHEW L
Really appreciated the ride back and forth from my house!

TOMMY T
Good quality service, as advertised. Appreciated service/repair identification in order of priority. Service performed in a timely manner and attentive to customer needs with good staff interaction and professionalism. Overall, good service experience.

ROBERT S
I have always been pleased with the people and service that I have received at the Service Outlet.

STEVEN M
I am always well taken care of !!'

LARRY B
Very fast service

MARIAN Y
Would defiinately recommend service and help available. I will return if and when further work becomes necessary.

BILL B
will be back

ELLEN H
You always do a good job and that's why you service our two cars. I would highly recommend The Service Outlet.

PAULA H
I came out of an appointment in San Mateo to discover that the starter on my car had died. The AAA guy came out and was able to get the car started one last time, but there was no guarantee that it would start again if I turned the car off. As I was traveling home to Walnut Creek, I called the Service Outlet and explained my problem. I ended up driving my car directly to their facility where they were waiting for me. By now it was almost 5pm. When I arrived, they pulled the car into their bay and kept it overnight in their secured building. First thing the next morning they repaired the vehicle and provided shuttle service from my home. They made a potentially stressful situation very unstressful. I was very pleased with their service and would definitely use them again.

GENE C
Great service! I wish you had an outlet in the Los Angeles area.

LINDA M
I always feel I can trust my car to the Service Outlet and will get an honest evaluation and good work.

Anonymous
Quick and courteous service

SUSAN B
I'll be coming back to the Service Outlet when my car needs servicing again. Your staff was friendly and very helpful! Your prices are very reasonable compared to what I've been paying elsewhere.

EGON E
I was expediately hankled, courteous. and promt. The price seemed reasonable.

MURRAY H
The service was excellent. Couldn't ask for more timely and courteous service.

KATHRYN W
Love you guys! Thanks for taking care of my different dashboard lights in the last two weeks.

KIM B
GREAT!

RUTH M
First visit and I will go back. thanks,

THOM M
I had trouble with the computer unit in my and twice that reset the computer for free and finally I them replace the unit. None were currently available, but they went out of their way to get a unit faster than expected and there was no extra charge.

NED H
Always timely, courteous and technically outstanding service!

SANDY B
Great, fast service.

EDWIN M
The whole Service Outlet team is A number 1. We take all 3 of our cars to them. Their service over the years is what influenced our Prius purchase.

LULU/SCOTT B
Feel that I am in good hands with you.

BOB T
Great, as always!

EDWIN M
Love their service

KATHY T
The Service Outlet was fantastic. I was greeted in a friendly manner, attended to right away, and my car problem was addressed competently and efficiently. Great experience. I will come back again.

PAUL N
The only thing lacking is a car wash :). Your service writers are excellent!

SANDY P
I was very pleased with the service - love that I can drop the car off and get a ride to work.

GAYLE M
i love this place.

KAREN L
A fairly large service on a 2005 Pilot. As always, we appreciate their willingness to breakdown service into roughly "must" "should" and "coming up" -- these guys don't try to exaggerate your way into selling you an engine mount. I know what an engine mount does and is for and am fully aware it's the sort of maintenance that can be (but ought not be) put off. These guys don't pitch you that kind of service without explaining its relative criticality. No one likes dropping $2K on maintenance. It was a timing belt, tensioner, engine mounts and brakes. I appreciate that these guys appreciate it and let you mull over your own options even as you are swallowing the bitter pill of it all. So, happy to have had the service done and the car's in good shape for a while more.

GARY S
As usual, the Service Outlet took care of my Acura professionally, in a timely manner and with a

ALI B
I got an instant appointment, quick turn around time, friendly service, very reasonable price and even a ride home with a happy friendly driver. Thanks Service Outlet!

STEVE O
I had to make a 2nd specific request to have a problem resolved. I said I had some oil leaks. When I came to pick up my car, upon asking about the oil leaks, I was advised not to worry, they were just "normal" Toyota oil leaks. I did not want the leaks dripping on the garage floor. So I had to leave the car for 3 more hours to have the trams pan seal replaced!

RITA M
I already have recommended your company to several friends including my son and his wife.

TED B
I have been taking my Lexus to The Service Outlet for many years and have always been very pleased. Th ey are courtious, friendly, thurough and fast.

JUDY N
nice job...

BOB B
I'll be back!!

MIKE G
I rely on the Service Outlet for two cars and they do a terrific job.

DENNIS F
Everything went as they said it would Also they paid for a rental car

JEANNE G
Service was quick, friendly, it cost what they said and they didn't try to sell me anything extra.

CATHERINE K
Great service, they explained everything they needed to do to the car and the price was reasonable. I much prefer going here to the Acura dealership for repairs.

JENE T
It's always pleasure to take our cars for service.

WONG S
Honest assessment of slow starter, which.resulted in a new battery. Quick turn around. Appreciated William's professionalism and straight forward approach.

KATHLEEN E
Very reputable. Been come here for 10 yrs.

BOB T
Great, as always!

EDWIN M
Love their service

KATHY T
The Service Outlet was fantastic. I was greeted in a friendly manner, attended to right away, and my car problem was addressed competently and efficiently. Great experience. I will come back again.
4stars PAUL N
The only thing lacking is a car wash :). Your service writers are excellent!

SANDY P
I was very pleased with the service - love that I can drop the car off and get a ride to work.

GAYLE M
i love this place.

ROY P
The only reason I did not give an excellent rating is that only time will tell me if everything you did turns out well.

DENISE G
Your employees are always very helpful for an automotive dysfunctional like myself. Thanks for looking out for my automotive needs.

MATT T
They know there stuff!!!!!!!!!!!!!!

PHIL/KAREN L
Extremely pleased with your service and that you stand behind your service. Thanks

SEAN P
Always honest, prompt, professional and thorough.

KIM B
Always great service. Have had 3 cars over the years and keep coming back!

CARLTON W
Excellent work as usual with nice staff too.

Anonymous
Thank you for the friendly and efficient service.

SARAH Z
Always fast, friendly, and reliable!

AUDREY K
Excellent service and very fair!

CAROL B

MIEKO W
The staff was very helpful and cheerful when my Lexus was towed into the shop. This happened a day after Christmas when most of the town was asleep. I was rather depressed when my beloved car quit running, but the professional attitude of the staff made me feel better it. Thank you!

DAVID W
I am disappointed that you recommended a timing belt chain replacement when, as far as I can tell, my Corolla does not have a timing belt. It seems to have a timing chain, which I am sure does not need to be replaced every 90,000 mi. I was also dismayed by the cost of the replacement part, as I found prices of about $75 online for a mass flow sensor. Even the "genuine Toyota" part was available for about $138. The $219 I was charged seems a bit much. Therefor, I would recommend your facility with a caveat.

SYLVIA F
William and the others did great. Thanks, David and Sylvia

JENE T
I always had an excellent experiences having our autos there. I also have my children bring their autos for service there

ROBERTA N
You give excellent service!

GARY S
You guys are always courteous, professional, competent and finally, a good value for my car repair dollars. Thank you

REBECCA M
I'm a regular. The staff is always friendly. Caesar is a gem. I was only there for an oil change and other parts were inspected. Problem - I was told a nail found in left rear tire. I went to Big O who found no nail in the left rear, but did find a nail in left front! I guess I should be happy that a nail was found at all or I would have ended up with a flat. Otherwise it's 5 star service.

MARTHA
It took a long time. But very friendly and it is helpful to get a ride to and from.

JERRY W
Very good job checking out my car and good Communication

IVY S
Great customer service - thank you!

BRIAN A
All of your people were really friendly -- in Lafayette where I got the service done, but also the woman in San Ramon who helped for a while and also let me know about Lafayette, which was more convenient this time. Best wishes!

DENNIS P
I trust their service. They tell you what is wrong, what is critical to fix immediately, and what can wait a bit if you don't want to do it all at once. Their prices are lower than the dealership's where we have gone for years. The Walnut Creek's Honda dealership's good customer loyalty discount is $50 maximum even though we have purchased 5 Hondas from them and currently own 4 and planning to get another one. Where is their loyalty to us? Service Outlet's prices are competitive, they also give a generous customer loyalty discount, they are easy to work with, they do a great job, personnel are knowledgeable and friendly and they will drive and pick you up if need be. We have switched all our service to them and trust their work.

JEFF F
william and Skarland are excellent advisors and I trust and like them very much---keep them happy!

DAVID G
Carolyn Manson MD my wife felt like her Service Outlet representative provided truly exceptional professionalism,, concern and expertise.

JANET R
The service is excellent. I will definitely recommend you to friends.

DIRK N
Mark Bronge is the best. Just took 2 of my cars to Lafayette, even though I live in Danville, because I only want Bronge working on my cars. Just referred my friend Pete Cadenasso to Bronge for his 1999 Toyota 4 Runner.

KAREN S
Everything about it was perfect.

SUSAN V
Brakes still squeaking

JIM B
Very happy to be a customer of Service Outlet! Great service at a reasonable price. Thank you!

JUDY N
Disappointed that you couldn't diagnose a air bag warning light on my Lexus and I was forced to go to the dealer
The Service Outlet replied:
I am so sorry for the inconvenience that this caused you. I am mailing you a letter for a complimentary minor service. Our sincere apologies. The Service Outlet

TIM & DENISE O
We take all three of our cars to the service outlet and have always had excellent service. Thank you

SUSAN V
U washed my car! Thanks!

DEENA K
Always a great job with excellent communication. No surprises and a good price compared to a dealer.
The Service Outlet replied:
We really appreciate your business and Thank You for your 5 star review.

Anonymous
Great customer service! Checked out my car and topped off fluids for no charge. Definitely will be back.
The Service Outlet replied:
We really appreciate your continued business and Thank You for the kind words and the 5 star review.

KAREN S
Fast and honest.
The Service Outlet replied:
Thank you for the 5 star review! We really appreciate your business and hope that we can continue to earn that.

SHERMAN L
Courteous and responsive service. Most importantly, I never feel as if I am subject to any hard sell. I am apprised of issues to monitor instead of having repairs forced upon me.
The Service Outlet replied:
Thank you for the kind and informative review. We really appreciate your business.

NED H
Thanks again for the terrific service! I always feel confidence with all of your staff.
The Service Outlet replied:
Thank you for the kind words and your continued business!

JUDY K
Service Outlet took the initiative to tell me that the work I wanted done was under warranty and that I should have the dealership do it. I had no idea and greatly appreciate the "heads up." The Outlet also takes time to thoroughly explain issues with my car so I can make an informed decision.
The Service Outlet replied:
Thank you for your kind words and the 5 star review. We really appreciate the years of continued business.

JOE R
I have always found you to be fair and reasonable in your assessment and recommendations regarding the servicing of all of my vehicles.
The Service Outlet replied:
Thank you for the nice 5 star review. We really appreciate the years of business that you have given us.

D K J
Everything fine so far
The Service Outlet replied:
Thank you for taking the time to submit this review. Please call us if you have any questions or concerns. William or Skarland 925-283-3133

SUSAN K
Always nice people. However, two things: I had a radiator hose replaced. The hose was about $33 and labor upwards of $140 I believe. I asked what the hourly rate is and no one could tell me. I'd like to know as I can't imagine it taking too long. A neighbor had looked at the hose and said if he had the part he could have repaired it in about 10 - 15 minutes. Also -- I always rely on the little gauge inside on the dashboard that goes from green to yellow to red indicating when the car needs servicing. It wasn't reset to green. How can I do this? Thanks.
The Service Outlet replied:
Ms. Keeley, William has attempted to call you so that we can explain in detail the charges that we billed you, the labor was $90.00 to replace the hose and pressure check your cooling system. Also, we would be more than happy to reset your maintenance light if you drop by. We usually reset the light at each service, usually not the interim oil changes. Please call William at 283-3133. We really appreciate your business and would like to retain you as a valued customer.

MARTY L
Hoping you can find parts for both windows?
The Service Outlet replied:
Thank you for the nice 5 star review. William has located one motor and he is working on finding both window regulators. Thank you for the years of business!

GILBERT C
Good staff and quick service.
The Service Outlet replied:
Thank you for the nice 5 star review. We really appreciate your business.

ANGELA E
nice staff and quick service
The Service Outlet replied:
Thank you for the nice 5 star review. We are glad that you are happy with the staff and we appreciate your business.

MICHAEL H
My experience was very impressive.
The Service Outlet replied:
Thank you for the nice review, we really appreciate your business.

NANCE T
Thank you again for making time for service when I called at the last minute. You guys are the best.
The Service Outlet replied:
Thank you for the nice review, we really appreciate your continued business.

SUSAN N
Excellent communication, customer service and had a great time with the driver, Caeser!!! Definitely 5 stars in my book!!

DANNY D
Great value. The ride back to my home was enjoyable, as well.

TRACY F
Courteous, on time, professional, very helpful!

JUDY N
Thanks for quickly dealing with us on a drop in basis

RODRIGO M
William is the best service rep. The whole team is professional and respectful. Great people working there!

ROBIN F
The service was very timely, responsive and reasonably priced.

RODRIGO M
Been going there for about five years, and it's good to meet with the same people behind the counter, because they know your car's condition. Quite simply, they care.

MIKE M
Solved the problem very quickly. No bullshit. I am a very happy customer

MIKE G
I have two cars worked on at th Service Outlet and I always appreciate the fine service i receive

TYLER S
Definitely

RENEE J
Very personable professional service

KAREN S
Always friendly and fair in dealing with customers.

ELIZABETH T
Mr. Daryl Chan was very nice to work with. He answered all my questions and was very courteous & professional.

LISA L
I followed Daryl when he left Acura.

BARBARA S
We have always received excellent and courteous service.

JOSH P
This is the only shop I bring my 2 Acuras to for service. I've always been impressed with the quality of the service and the price.

ANDREA C
I would like to have email reminders of when my next service is due. I signed up for it, but so far have had no reminders.

BOB T
Outstanding service, good advice!

MARITZA C
I have been to many repair facilities. This was my first time here and I was amazed on the friendly and professional service from William and Daryl. They use only the original parts and was much less than going to a dealership. I will continue to have my car service here and refer all my friend to come and enjoy the amazing experience that I had received there. GREAT job service outlet.

KNUD G
I was surprised to discover that the local dealership offered the same service for a slightly lower price

TYLER S
Always a good experience!

ELVIRA C
Pros: Very courteous, clean, helpful. Cons: Pricey (more than Dealer service). Don't feel coupon was applied properly for diagnostics and road test.

TOM W
Very satisfied with everything!

SUSAN V
my brakes still squeak...
The Service Outlet replied:
I am so glad that you came back to let us re-check your brakes and take care of your concern. I hope that William and Kelly took good care of you. Janet

JEAN & DAVE B
Straightforward,honest service.

JOSH P
One scratch noted on wheel related to removal or replacement of a lug nut. Otherwise, excellent job.

ROB E
As always, work done on time, flexible on my schedule and offered me a discount. Long time customer, will stay one.

JASON & KATIE K
Friendly, professional, great experience overall.

STACI J
HONEST FAIR RELIABLE

TOM W
Excellent in all regards!

SHERMAN L
The staff is very friendly and knowledgable. It would be a great and appreciated bonus if you could provide a car wash after dropping $700, though.

JAY R
We could have coordinated better on how long it would be for the courtesy shuttle to take us home. If we had had a better handle on the time, we could have gone to Starbucks while we waited. Thanks, JR
The Service Outlet replied:
Jay, Thank you for taking your time to give us this review. This review will help us to improve on our shuttle service. Janet McElley

JIM B
Very convenient and friendly service. I don't think I'll be taking my car to the dealer anymore!

ERICA R
Great experience!

PAUL/LILI F
The service was good our only complaint is that the service maintenance light was not reset and we had to go back in to have it corrected.